Warranty Information


Full 1 Year Warranty

Your mattress is warranted against defects in materials or workmanship for a period of one year from the date of purchase by the original purchaser. This warranty is not transferable. During this period Z Box Mattress will repair or replace, at no cost to the original purchaser, any defects in materials or workmanship. During this one-year period z box mattress will bear full responsibility for all authorized warranty related costs, including labor and transportation costs incurred in connection with the repair or replacement of any product found to be defective.

Limited 10 Year Warranty

Beginning one year from the date of original purchase through 10 years from said date, box mattress will repair or replace the mattress showing unusual deterioration resulting in indentation greater than 1.5 inches. Any visible flaws or defects in the mattress that arise under normal use shall be covered under this warranty. This warranty shall not cover normal changes in softness, recovery or feel of the mattress that will occur naturally over time. This limited warranty specifically excludes labor, shipping and transportation costs which will be charged to the purchaser.

All warranty claims are subject to verification by box mattress. This warranty will be null and void if the product is subject to abuse, misuse or is otherwise used in a manner not consistent with normal use.

Limitation of Liability. Under no circumstances shall box mattress’s liability exceed the purchase price paid by the original purchaser. Under no circumstances shall box mattress be liable or responsible for claims seeking special, indirect or consequential damages.

Proof of Purchase. Proof of purchase including date, place of purchase and original purchase price is required for service under this warranty. Model number or product designation and law label are also required. This warranty only applies to original owner.

This warranty will be null and void if: (1) the product is damaged or in a condition that will not allow box mattress to safely or adequately conduct an inspection of the product; (2) a king or queen foundation is used without the recommended bed rails and center support rails; (3) the outer fabric has been torn or subject to abuse; (4) the product has been used in a commercial setting (in which case the limited warranty shall be three years); (5) proof of purchase is not provided; or (6) the product in question was a floor model.

With questions or concerns, call us toll free at (888) 856-9269!

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